[rt-users] CustomFields in At A Glance Page

[Todd Chapman]

I think you are seeing a bug that was fixed in 3.0.10.

-Todd

On Fri, Apr 02, 2004 at 11:13:57AM -0800, Dale Bewley wrote:
> Well, I just discovered that if I specify the customfield by id then it
> works.
> 
> I thought I found the problem:
> 
> In Ticket_Overlay.pm sub CustomFieldValues there is this call
>        $cf->LoadByNameAndQueue(Name => $field, Queue => $self->QueueObj->Id);
> 
> And in CustomField_Overlay.pm sub LoadByNameAndQueue there
> is this which at first I thought would out the field name but
> testing doesn't bear that out.
> 
>     my %args = (
>         Queue => undef,
>         Name  => undef,
>         @_,
>     );
> 
> 
> On Fri, 2004-04-02 at 10:49, Dale Bewley wrote:
> > I'm using RT 3.0.9
> > 
> > I've copied rt/share/html/Elements/MyTickets to
> > rt/local/html/Elements/MyTickets then added
> > 
> >         <TD>
> >         <%$Ticket->QueueObj->Name%>
> >         <%$Ticket->FirstCustomFieldValue('SubQueue') || 'x'%>
> >         </TD>
> > 
> > And even for tickets that have a value in the 
> > global CF named SubQueue, I only get 'x'. My CF's are of "Select one value" type.
> > 
> > After I get this working I want to get this CF to show up on the search
> > page by altering rt/local/html/Search/Elements/TicketRow and
> > TicketHeader. So far I get no value returned there either.
> > 
> > Any ideas?
> > 
> > 
> > 
> > On Fri, 2004-04-02 at 08:42, Paul Barmaksezian wrote:
> > > (I think we're supposed to respond to the whole list so others can see the results or help out :)
> > > 
> > > I haven't seen a response to this (or my other questions).  But I think I may have a solution:
> > > I copied share/html/Elements/MyTickets (which is where the top X tickets code goes) to my local directory.  I then modified it to add the field.  Turns out it's not too complicated.  Within my table field, I added this line (saw the code somewhere else):
> > > 
> > > <%$Ticket->FirstCustomFieldValue ('Business Priority')%>
> > > 
> > > Change 'Business Priority' to 'SubQueue' and it should work for you.  Just a little html and that statement did the trick.
> > > 
> > > Unfortunately, I don't know how to sort on this field yet, but that was secondary for me ...
> > > 
> > > Paul
> > > 
> > > 
> > > -----Original Message-----
> > > From: Dale Bewley [mailto:dlbewley at ucdavis.edu]
> > > Sent: Friday, April 02, 2004 8:18 AM
> > > To: Paul Barmaksezian
> > > Subject: Re: [rt-users] CustomFields in At A Glance Page
> > > 
> > > 
> > > Any luck yet? I have a CF called "SubQueue" that I want to go underneath
> > > "Queue" in the ticket list rather than the current "Last Contact". I
> > > haven't yet figured out which file I need to customize or just how.
> > > 
> > > I started with this
> > > http://wiki.bestpractical.com/cgi-bin/index.cgi?CleanlyCustomizeRT
> > > 
> > > On Fri, 2004-03-26 at 09:04, Paul Barmaksezian wrote:
> > > > I would like to put a custom field as part of the "X highest priority
> > > > tickets I own ..." section on the at a glance page.  Each ticket will
> > > > have this custom field filled in.  Not sure where to start ... Any
> > > > suggestions on how to get a custom field on the main page?
> > > > 
> > > > Paul
> > > > 
> > > > 
> > > > 
> > > > ______________________________________________________________________
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.bestpractical.com
> > > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > > > 
> > > > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> -- 
> Dale Bewley - dlbewley a/t lib.ucdavis.edu
> Unix Administrator - Shields Library - UC Davis
> 
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm