[Rt-users] Custom Statuses

[Roger B.A. Klorese]

Linda Julien wrote:

>You can create yourself a Queue_Local.pm file, and you can override
>those arrays, like this:
>
># Queue_Local.pm
>@ACTIVE_STATUS = qw(new open stalled my_other_status);
>@INACTIVE_STATUS = qw(resolved rejected deleted yet_another_status);
>@STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
>
>1; # the file needs to end with this
>  
>

Now if the web interface would only be extended to allow those to be 
filled into a box and have the file auto-generated, I believe the whole 
issue would be addressed.