[Rt-users] resolved timeworked check

[Richard Ellis]

This was covered on the forum recently. There is a perl code snippet which prevents closure with a 0 time worked. There is also a bug fix coming at some point to prevent adding of negative times to tickets.

----- Original Message -----
From: Toasterz Admin <admin at toasterz.com>
Date: Friday, April 16, 2004 8:09 am
Subject: [Rt-users] resolved timeworked check

> hello:
> 
> been lurking a while.
> i have a question that maybe is best answered by the community.
> 
> we have an rt installation that's working great. thanks!
> 
> however, it seems our techs are unable to remember to enter their time
> worked as they resolve
> tickets.  this makes it difficult to bill clientele properly. <anxious
> hand wringing>
> 
> i am ready to make a javascript onSubmit check that reminds them to
> enter their time.
> do you feel that client side is the best place to do this? or 
> should i
> take another approach?
> any thoughts are welcome.
> 
> i'll share whatever crummy code i come up with with the community, of
> course.
> 
> thanks,
> 
> -- 
> 
> kelley g
> 
> oooooooooooooooooooooooooo
> http://toasterz.com
> http://exchangekiller.com
> oooooooooooooooooooooooooo
> 
> 
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