[Rt-users] Allowing users to see certain tickets.

[phillip]

On Friday 16 April 2004 06:01 am, Senoner Samuel wrote:
> If you want that someone just sees the ticket he owns you must check your
> rights that this user, or his group hasn't any rights on the queue or
> global. He should not have see ticket rights.
> After that you can set in that queue or globally for the owner group see
> ticket rights. So just the owner of a ticket sees the ticket.
>
> For the manager, owner is the same thing, and what do you mean with tickets
> in his department? In one queue you could give just the manager see ticket
> rights on the hole queue.
>
what i mean is this each department is represented by a queue and each  
department has a manager so the manager should only see the tickets in his 
department meaning his tickets and tickets of everybody who works in the 
department but thanks for your responce 
> SAmuel
>
> -----Original Message-----
> From: phillip [mailto:phillip at reportstar.net]
> Sent: Friday,16 April,2004 11:55
> To: rt-users at lists.bestpractical.com
> Subject: [Rt-users] Allowing users to see certain tickets.
>
> Hi I have googled and googled trying to find the solution to the problem I
> have and I have checked the lists and found two possible solutions namely:-
>
> http://lists.fsck.com/pipermail/rt-users/2004-March/022130.html
>
> and
>
> http://marc.free.net.ph/message/20031007.091742.fa8f2674.html
>
> I have tried to bent them a little bit to fit my problem But the don't
> work.
>
> I want each user to see the queue and the tickets that they own only and I
> want the manager to see the queue , the tickets that he/she owns and
> everybody's tickets in his department only so how do I do that?
>
> Thanks for responding  to this email.
>
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