[Rt-users] Allowing users to see certain tickets.

[Senoner Samuel]

I was a bit confusing because to see a queue you nedd see queue rights and to see a ticket you need show ticket rights.
You are right. See ticket doesn't exist.

Anyway if you want that one person or a group, for example managers cann see all tickets in a queue give the group or the user show ticket on the queue.
And for the rest give the owner globally show ticket rights.
With this configuration a owner sees the ticket only after the manager has assigned him a ticket, because only the manager can see unowned tickets.

The solution you found in google was something for the requestor groups.

SAmuel