[rt-users] question on Privileged users

[phillip]

Will this below solution work if I want my staff members to see the tickets 
that they own?
On Tuesday 20 April 2004 12:32 pm, Alan Barrett wrote:
> On Tue, 20 Apr 2004, joe ritter wrote:
> > I am new to RT and have question of the role of
> > "privileged" users. How is this role inteded to be
> > used exactly.
>
> All your staff should be privileged; some staff can have more privileges
> than others.  You can configure customers with "let this user access
> RT: yes" and "let this user be granted privileges: no", and then they
> will be able to use the SelfService interface, where you can allow them
> to see their own tickets (by careful choice of what rights you grant to
> "Everyone", "Requestor", and "CC" groups).
>
> --apb (Alan Barrett)
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