[rt-users] Group Rights

[Charlie Benatti]

I hate it when I ask a question and the answer is something obvious.

Thanks.

-curly


On Fri, Apr 30, 2004 at 12:22:42PM -0400, Todd Chapman wrote:
> Make sure the group is not disabled.
> 
> On Fri, Apr 30, 2004 at 01:06:02PM -0400, Charlie Benatti wrote:
> > Question about group rights:
> > 
> > I've recently set up RT 3.0.10 for use as a company helpdesk system.
> > I'm having trouble assigning rights to groups.  If I assign an
> > individual rights, such as SeeQueue and ShowTicket, the user can see
> > tickets in the queue just fine.  The trouble is, when I assign the same
> > rights to a group the users in that group cannot see the queue or
> > tickets in that queue.  Am I doing something wrong?  If more info about
> > the setup is needed please let me know and I'll be happy to provide it.
> > 
> > thanks.
> > 
> > -curly
> > 
> > 
> > -- 
> > Charlie Benatti
> > Systems Architect * YellowBrix, Inc.
> > curly at yellowbrix.com, 703.519.1050
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
> > http://bestpractical.com/services/training.html
> > 
> > Sign up early, as class space is limited. 

-- 
Charlie Benatti
Systems Architect * YellowBrix, Inc.
curly at yellowbrix.com, 703.519.1050