[rt-users] Re: [Rt-devel] Performance issues with RT3 (all versions)

[Jon Masters]

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Leon writes:

| When I run IE against RT it sometimes take up to a minute before
| the ticket is shown.

Sounds familiar. Not quite at the punch-the-monitor-hard stage but some
folks are definately not happy with the software at the moment.

| I have tried Firefox and found that as the info is retrieved fro the
| DB, it is displayed.

Indeed. That is not really a fix though it helps me out sometimes.

| The header will sometime appear a bit slow ( about 5 to
| 10 seconds)

Indeed.

| and then the rest of the info comes through one reply or
| comment at a time. Still taking about 30 to 40 seconds.

Indeed.

| When running top I can see the MasonHandler.fcgi runs at 99% for the
| duration of the ticket retrieval.

Indeed. However it is not actually issuing many system calls other than
occasional poll and block on a socket which is probably connected to the
MySQL server. Perhaps there is a problem at the MySQL end but queries
seem to be running - although I will do the slow queries logging.

Jon.
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