[rt-users] update all users at once not receiving comments

[Dave Dennis]

Howdy,

When closing multiple tickets with "update tickets at once", from the
screen to set status to resolved, if I comment in the box the users
never get the comment.

This is on a queue that normally does send whats in the comment box upon
an individual ticket close.

scrip if needed see below.

Any ideas what needs to be enabled?

Kind regards,

Dave D

+-------------------------
+ Dave Dennis
+ Seattle, WA
+ dmd at speakeasy.org
+ http://www.dmdennis.com
+-------------------------


On Resolve Notify Requestors with Queue template Resolved

template Resolved:

From: Company Name <reply at company.com>
Reply-To: Company Name <reply at company.com>
Subject: {$Ticket->Subject}

{
 my $resolution_comment;
 my $Transactions = $Ticket->Transactions;
 $Transactions->GotoFirstItem;
 while (my $Transaction = $Transactions->Next) {
   $resolution_comment = $Transaction->Content() if $Transaction->Type eq
'Comment';
 }
 $OUT .= $resolution_comment;
 $OUT;
}