[rt-users] Strange problem with file attachments

[Jeff Mello]

Hello all,

This is a weird problem. I send an email to the RT system with a
Microsoft Excel .xls file attached. Then when I click on the attachment
in RT to download/open it, the file looks like garbage. BUT then I took
the same file, renamed it slightly (adding a '1') and resent it to RT in
an email. This time it looked fine inside the RT system. When I try to
reproduce the problem, sometimes renaming the file works, and other
times not. 

We have sent several Microsoft Word (.doc) and Excel (.xls) files to the
RT system with no problems prior to this. Any idea what is causing the
inconsistency?

Our set up is as follows: RT 3.0.10 running on Gentoo Linux system with
Linux kernel 2.4.25. Also using mod-perl 2, apache 2 and mysql on the
backend. Thanks in advance for any help.

Here are the dependencies:

perl:
        5.8.0...found
MASON dependencies:
        Params::Validate 0.02...found
        Cache::Cache ...found
        Exception::Class ...found
        HTML::Mason 1.16...found
        MLDBM ...found
        Errno ...found
        FreezeThaw ...found
        Digest::MD5 2.27...found
        CGI::Cookie 1.20...found
        Storable 2.08...found
        Apache::Session 1.53...found
MAILGATE dependencies:
        HTML::TreeBuilder ...found
        HTML::FormatText ...found
        Getopt::Long ...found
        LWP::UserAgent ...found
CLI dependencies:
        Getopt::Long 2.24...found
CORE dependencies:
        Digest::MD5 2.27...found
        DBI 1.37...found
        Test::Inline ...found
        Class::ReturnValue 0.40...found
        DBIx::SearchBuilder 0.97...found
        Text::Template ...found
        File::Spec 0.8...found
        HTML::Entities ...found
        Net::Domain ...found
        Log::Dispatch 2.0...found
        Locale::Maketext 1.06...found
        Locale::Maketext::Lexicon 0.32...found
        Locale::Maketext::Fuzzy ...found
        MIME::Entity 5.108...found
        Mail::Mailer 1.57...found
        Net::SMTP ...found
        Text::Wrapper ...found
        Time::ParseDate ...found
        File::Temp ...found
        Term::ReadKey ...found
        Text::Autoformat ...found
        Text::Quoted 1.3...found
        Scalar::Util ...found
DEV dependencies:
        Regexp::Common ...found
        Time::HiRes ...found
        Test::Inline ...found
        WWW::Mechanize ...found
MYSQL dependencies:
        DBD::mysql 2.1018...found
MODPERL2 dependencies:
        CGI 2.92...found
        Apache::DBI ...found