[rt-users] rt2-to-rt3 problem

[Andrey Vovk]

Thanks Harald,

I've found the culprit. The problem was caused by wrong parameters for
CanonicalizeEmailAddress in etc/RT_SiteConfig.pm:

Set($CanonicalizeEmailAddressMatch   , '(.*).ncbi.nlm.nih.gov$');
Set($CanonicalizeEmailAddressReplace , 'ncbi.nlm.nih.gov');

as the result all addresses <name>@ncbi.nlm.nih.gov were replaced
by 'ncbi.nlm.nih.gov' after  the very first one had been imported.

The correct form is something like:

Set($CanonicalizeEmailAddressMatch   , '\@(.*)ncbi.nlm.nih.gov$');
Set($CanonicalizeEmailAddressReplace , '\@ncbi.nlm.nih.gov');

Here is a patch for dumpfile-to-rt-3.0, which should simplify
diagnosis for problems like mine:

*** dumpfile-to-rt-3.0  Thu Aug  5 14:39:43 2004
--- dumpfile-to-rt-3.0-new      Thu Aug  5 14:42:59 2004
***************
*** 753,758 ****
--- 753,759 ----

      unless ( $user_obj->Id ) {
          my ( $uid, $umsg ) = $user_obj->Create( %{$user} );
+         print "\nError:" . $umsg ."\n" unless ($uid);
      }
      my $id = $user_obj->Id();
      print "Failed to create user for" . scalar Dumper $user unless ($id);




On Thu, Aug 05, 2004 at 04:36:29PM +0200, Harald Wagener wrote:
> 
> Am 04.08.2004 um 18:14 schrieb Andrey Vovk:
> >
> >...
> >.t-1684
> >Failed to create user 'somebody at ncbi.nlm.nih.gov': Email address in use
> >.t-8597
> >...
> >
> 
> You need to consolidate Your user information. email addresses must be 
> unique for all accounts in the RT user database.
> 
> Regards,
>     Harald
> 

Regards
-- 
Andrey L Vovk
NCBI Systems Group
NIH Contractor
-- 
Andrey L Vovk
NCBI Systems Group
NIH Contractor