[rt-users] Issue creating tickets
David J. Schnardthorst
daves at wavesco.com
Sat Aug 21 16:28:22 EDT 2004
I recently began having issues creating tickets with RT. I get the
following errors via our webpage when hitting submit. Please note, the
only changes I made to the site in the past few days is to grant
Everybody the right to Reply or comment to a ticket, and, reboot the
web/database server.
I can respond to tickets that exist, I just cannot add new tickets via
our website or via e-mail. Any assistance is greatly appreciated.
System error
error: Unrecognised line: daves at wavesco.com at
/usr/lib/rt/RT/EmailParser.pm line 405
context:
...
187: # whether they should generate a full stack trace (confess()
and cluck())
188: # or simply report the caller's package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:
...
code stack: /usr/lib/perl5/5.8.0/Carp.pm:191
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:122
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:182
/usr/lib/rt/RT/EmailParser.pm:405
/usr/lib/rt/RT/User_Overlay.pm:582
/usr/lib/rt/RT/Ticket_Overlay.pm:487
/usr/lib/rt/RT/Interface/Web.pm:345
/var/rt/html/Ticket/Display.html:72
/var/rt/html/Ticket/Create.html:255
/var/rt/html/autohandler:196
raw <http://www.wavesco.com/rt/Ticket/Create.html#raw> error
Unrecognised line: daves at wavesco.com at /usr/lib/rt/RT/EmailParser.pm
line 405
Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 131
HTML::Mason::Exceptions::rethrow_exception('Unrecognised line:
daves at wavesco.com at /usr/lib/rt/RT/EmailParser.pm line 405^J') called
at /usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Unrecognised line: daves at wavesco.com') called at
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122
Mail::Address::_tokenise('daves at wavesco.com') called at
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182
Mail::Address::parse('Mail::Address', 'daves at wavesco.com') called at
/usr/lib/rt/RT/EmailParser.pm line 405
RT::EmailParser::ParseAddressFromHeader('', 'daves at wavesco.com') called
at /usr/lib/rt/RT/User_Overlay.pm line 582
RT::User::LoadOrCreateByEmail('RT::User=HASH(0x96edc28)',
'daves at wavesco.com') called at /usr/lib/rt/RT/Ticket_Overlay.pm line 487
RT::Ticket::Create('RT::Ticket=HASH(0x9406ef8)', 'Requestor',
'ARRAY(0x9aca928)', 'TimeEstimated', undef, 'Cc', 'ARRAY(0x8d977c0)',
'Subject', 'test ticket', 'Status', 'new', 'FinalPriority', 4,
'TimeLeft', '', 'Queue', 'nicadmin', 'AdminCc', 'ARRAY(0x8d97820)',
'Owner', '', 'MIMEObj', 'MIME::Entity=HASH(0x9a84664)',
'InitialPriority', 4, 'Starts', '1970-01-01 00:00:00', 'TimeWorked', '',
'Due', '2004-08-26 02:11:14') called at /usr/lib/rt/RT/Interface/Web.pm
line 345
HTML::Mason::Commands::CreateTicket('Attachments', undef, 'Status',
'new', 'new-DependsOn', '', 'Queue', 'nicadmin', 'AdminCc', '',
'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '',
'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test
ticket', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'Owner', '', 'DependsOn-new', '', 'new-MemberOf',
'', 'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Due', '2004-08-25
21:11:14') called at /var/rt/html/Ticket/Display.html line 72
HTML::Mason::Commands::__ANON__('Cc', '', 'Subject', 'test ticket',
'Status', 'new', 'new-RefersTo', '', 'FinalPriority', 4,
'new-DependsOn', '', 'RefersTo-new', '', 'TimeLeft', '', 'Queue',
'nicadmin', 'AdminCc', '', 'DependsOn-new', '', 'Owner', '',
'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'new-MemberOf',
'', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'TimeWorked', '',
'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'id', 'new',
'Due', '2004-08-25 21:11:14') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x97
a9bc0)', 'Cc', '', 'Subject', 'test ticket', 'Status', 'new',
'new-RefersTo', '', 'FinalPriority', 4, 'new-DependsOn', '',
'RefersTo-new', '', 'TimeLeft', '', 'Queue', 'nicadmin', 'AdminCc', '',
'DependsOn-new', '', 'Owner', '', 'Requestors', 'daves at wavesco.com',
'InitialPriority', 4, 'new-MemberOf', '', 'Starts', '', 'MemberOf-new',
'', 'Attach', '', 'TimeWorked', '', 'Content', '-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'id', 'new',
'Due', '2004-08-25 21:11:14') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, 'Cc', '', 'Subject', 'test
ticket', 'Status', 'new', 'new-RefersTo', '', 'FinalPriority', 4,
'new-DependsOn', '', 'RefersTo-new', '', 'TimeLeft', '', 'Queue',
'nicadmin', 'AdminCc', '', 'DependsOn-new', '', 'Owner', '',
'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'new-MemberOf',
'', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'TimeWorked', '',
'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'id', 'new',
'Due', '2004-08-25 21:11:14') called at /var/rt/html/Ticket/Create.html
line 255
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '',
'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '',
'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket',
'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue',
'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo',
'', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '',
'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Status', 'new',
'new-DependsOn', '', 'Requestors', 'daves at wavesco.com',
'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '',
'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc',
'', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x98
a8b34)', 'Status', 'new', 'new-DependsOn', '', 'Requestors',
'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '',
'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin',
'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '',
'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new',
'', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Status', 'new',
'new-DependsOn', '', 'Requestors', 'daves at wavesco.com',
'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '',
'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc',
'', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, 'Status', 'new',
'new-DependsOn', '', 'Requestors', 'daves at wavesco.com',
'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '',
'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc',
'', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J', 'Status', 'new',
'new-DependsOn', '', 'Requestors', 'daves at wavesco.com',
'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '',
'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc',
'', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0x9a506c
0)', 'Status', 'new', 'new-DependsOn', '', 'Requestors',
'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '',
'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin',
'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '',
'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new',
'', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/var/rt/html/autohandler line 196
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '',
'Requestors', 'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '',
'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket',
'Owner', '', 'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue',
'nicadmin', 'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo',
'', 'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '',
'MemberOf-new', '', 'Content', '-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c
718d8)', 'Status', 'new', 'new-DependsOn', '', 'Requestors',
'daves at wavesco.com', 'InitialPriority', 4, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Subject', 'test ticket', 'Owner', '',
'DependsOn-new', '', 'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin',
'AdminCc', '', 'Cc', '', 'FinalPriority', 4, 'new-RefersTo', '',
'TimeLeft', '', 'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new',
'', 'Content', '-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1072
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, 'Status', 'new',
'new-DependsOn', '', 'Requestors', 'daves at wavesco.com',
'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '',
'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc',
'', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
338
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
297
HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x9a506c0)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line
197
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
line 197
HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0x9a506c
0)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line
207
HTML::Mason::Interp::exec(undef, undef, 'Status', 'new',
'new-DependsOn', '', 'Requestors', 'daves at wavesco.com',
'InitialPriority', 4, 'Starts', '', 'Attach', '', 'TimeWorked', '',
'id', 'new', 'Subject', 'test ticket', 'Owner', '', 'DependsOn-new', '',
'Due', '2004-08-25 21:11:02', 'Queue', 'nicadmin', 'AdminCc', '', 'Cc',
'', 'FinalPriority', 4, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves at wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 127
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
line 127
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x91c4ad
8)', 'HASH(0x9893a30)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 76
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH
(0x91c4ad8)', 'CGI::Fast=HASH(0x95274b4)') called at
/usr/bin/mason_handler.fcgi line 54
eval {...} at /usr/bin/mason_handler.fcgi line 54
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040821/2167724f/attachment.htm>
More information about the rt-users
mailing list