[rt-users] Logins and Email addresses

[Les Mikesell]

> However what I am finding is that people use their LDAP logins to use
> the web page, but when they reply to a request via email RT adds them
> another account under the name of their email address.  So people are
> ending up with two User records in the database.

I'm not using LDAP but use mod_auth_pam to authenticate web access the same
way as unix system logins, checking first against the local passwd file then
against a windows domain controller.  If a user sends email before I add
them to RT, it automatically creates an account with the full email address
as the login.  I've
been manually removing the @domain part when I add privileges so the logins
will match the system.  Is there a way to make this happen automatically for
email addresses in a few domains?

---
  Les Mikesell
    les at futuresource.com