[rt-users] Logins and Email addresses

[Anton Ivanov]

We use LDAP logins and we ran into the problem day one.

The workaround is to use a hacked version of the normal Mail 
authentication module.

Ours takes the mail address and resolves it via repeated matching in NIS 
mail.aliases. At the end you end up with a correct username. It should 
be possible to do the same using aliases stored in a LDAP directory.  It 
also works for users who use multiple email addresses. For example: 
User.Name at domain.com from his laptop and user at domain.com on his PDA.

Sorry for not posting the actual code, but it is rather ugly in its 
current form (it runs ypmatch externally).

A.

Micah Cooper wrote:

> I'm doing the same as you, Les, and have been wondering the same thing.
>
> On Dec 2, 2004, at 12:39 AM, Les Mikesell wrote:
>
>>> However what I am finding is that people use their LDAP logins to use
>>> the web page, but when they reply to a request via email RT adds them
>>> another account under the name of their email address.  So people are
>>> ending up with two User records in the database.
>>
>>
>> I'm not using LDAP but use mod_auth_pam to authenticate web access 
>> the same
>> way as unix system logins, checking first against the local passwd 
>> file then
>> against a windows domain controller.  If a user sends email before I add
>> them to RT, it automatically creates an account with the full email 
>> address
>> as the login.  I've
>> been manually removing the @domain part when I add privileges so the 
>> logins
>> will match the system.  Is there a way to make this happen 
>> automatically for
>> email addresses in a few domains?
>>
>> ---
>>   Les Mikesell
>>     les at futuresource.com
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
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