[rt-users] Removal of subject line tag

[Vassilios Ioannidis]

Hello,

when RT was first installed one year ago, it has been decided to use a 
specific tag ("our_tag").
However, I was wondering whether it would be possible to remove the tag 
appearing in the subject line of the emails leaving only the "#" and 
the number in between the square brackets ? (not to modify it just to 
remove it).

In other words, to change this (only for new incoming emails): [one_tag 
#4999] by that: [ #4999].

Is this correct if I modify the RT_SiteConfig.pm file this way:

# Your domain name is recommended, so as not to pollute the namespace.
# once you start using a given tag, you should probably never change it.
# (otherwise, mail for existing tickets won't get put in the right place
#Set($rtname , "one_tag");
Set($rtname , " ");

(It doesn't matter for us if mail for existing tickets are not put in 
the right place,)

thanks,

Vassilios

RT 3.0.11
MySQL 4.0.18
PERL 5.8.3
(SOLARIS)



-- 
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Vassilios Ioannidis, Ph.D.
Swiss Institute of Bioinformatics
EMBnet - Swiss node / 155, chemin des Boveresses, CH-1066 Epalinges, 
Switzerland / tel: +41 21 692 5991 fax: +41 21 692 5945
ExPASy / CMU -1, rue Michel Servet, CH-1211 Geneva 4 Switzerland / tel: 
+41 22 379 5050 fax: +41 22 379 5858

Vassilios.Ioannidis at isb-sib.ch
http://www.ch.embnet.org
http://www.expasy.org
http://www.isb-sib.ch
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