[rt-users] notify admin cc on resolve

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Wed Dec 15 00:42:26 EST 2004


http://wiki.bestpractical.com/index.cgi?FAQ
http://wiki.bestpractical.com/index.cgi?MailingListArchives
http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail


Ryan Stark wrote:
> Okay, I got the scrip setup, and I try to use the standard 
> correspondance template but I get nothing to the admin-cc.  I need the 
> same email(*correspondance*) the requestor gets to go to the admin cc 
> when the ticket is resolved(not the resolved template, the body/contents 
> of the ticket.)
> 
> Example agent opens email from client, hits reply changes status to 
> resolved, types in contents, hits send/update ticket.  The email 
> requestor(client) gets the response the ticket is closed etc.  I need 
> that admin cc to get the same mail. But only on resolve events.
> 
> please help. when use the correspondance template to email the admin it 
> sends the admin this line:
> This transaction appears to have no content
> 
> Thanks,
> -Ryan
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com




More information about the rt-users mailing list