[rt-users] Spam users

[Benji Wakely]

>    We've set up procmail ahead of RT.  Instead of piping the
>    note into mailgate, we pipe it into procmail, and then pipe
>    the result into mailgate.  When we run procmail, we have a
>    generic .procmailrc, and we put the queue name (and RT instance
>    name, since we run multiple instances) in the environment.
>    That enables the procmailrc to 'include' some other
>    proccmailrc's on a queue-specific basis, if we want to
>    have special rules for a given queue.


...I _could_ just have it run a simple filter for 'authorised email
addresses' and only ever
pass those on to RT, but I wanted to hear what others would say about
just doing it from
inside RT... :)

...If I can, it seems less kludgy, easier to maintain by my non-unixy workmates.

--Benji