[rt-users] Users are unable to reply to ticket via email

[Ruslan U. Zakirov]

Dave Thacker wrote:
> RT: 3.0.11
> I've created a ticket manually in my 'systems' queue with a new user 
> (janedoe at omnihotels.com) as the requestor.  I've worked on the ticket and 
> replied to her.  When she attempts to reply via email, she gets a 'permission 
> denied" error.  
> Per http://wiki.bestpractical.com/index.cgi?Rights, I see that the Group 
> Everyone has rights to CreateTicket and CommentOnTicket.  I'm wondering what 
> else I need to enable to allow this user to reply to the ticket via email.
> DT
At least user needs ReplyToTicket right to successfuly _reply_ on ticket.