[rt-users] Closing a Ticket via Email

[CJ Kucera]

Ben Blakely wrote:
> Just wondering if anyone is familiar with ways you can close tickets via email?

This has been through a number of times on the list, but scrips are the
way to go.  I've got this in "custom action cleanup code" on an "on
correspond" scrip:

my $header = 'RTC-Set-Owner';
if ($self->TransactionObj->Attachments->First->GetHeader($header) ne '')
{
	$self->TicketObj->SetOwner($self->TransactionObj->Attachments->First->GetHeader($header));
}
$header = 'RTC-Set-Status';
if ($self->TransactionObj->Attachments->First->GetHeader($header) ne '')
{
	$self->TicketObj->SetStatus($self->TransactionObj->Attachments->First->GetHeader($header));
}
1;

There's probably better ways to do it, but that works well for me.

-CJ

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