[rt-users] Suppressing e-mail when resolving a ticket

[A N Ananth]

When tickets are Resolved, we use the predefined ruke
On Resolve Notify Requestors with template Resolved

However, sometimes but not always, we would like to suppress the outgoing  
e-mail to the Requestor.

Has this already been discussed? I was not able to find such a discussion  
in the Wiki or recently in this list.

Tks in advance for any suggestions.
-- 
A N Ananth                  ananth at prismMicrosys.com
Prism Microsystems, Inc     Tel: 410.953.6776 x223