[rt-users] Cannot search/sort on Custom Field ?

[Chris Shenton]

"Ruslan U. Zakirov" <cubic at acronis.ru> writes:

> I think you've created Queue specific Custom Field not Global one.

Yes, that's right.


> So first of all add Queue condition

I don't understand this.

> after that RT will add Custom Fields specific to this queue into
> search conditions.

If I got to Configuration -> Queues -> MyQueueName I see:

  Basics
  Watchers
  Scrips
  Templates
  Custom Fields
  Group Rights
  User Rights

If I then select Custom Fields, I see my list of choices and it's a
"select one value" field; it doesn't offer any kind of "Queue
condition". The other choices (Basics, etc) don't seem relevant.

If I go to Configuration -> Global -> Custom Fields there are no
fields defined yet.  Are you saying I have to make my queue-specific
Custom Field into a Global Custom Field?

Perhaps I'm misunderstanding you, can you clarify?

Thanks.