[rt-users] Adding additional status option

[Aaron Turner]

Hi Tim,

I asked a simular question not long ago, didn't get an answer,
but I can tell you what I do know.

You're right that there's no table.  The different status's are listed
in the Queue_Overlay.pm file.  You'll need to add it to either the
@ACTIVE_STATUS or @INACTIVE_STATUS array's and add the appropriate 
comment line below (not sure why, just seems that way... if it doesn't
make sense right now, it will when you edit the file.)

The only problem I have is that changes here are global, not specific
to one queue.  So if you have a bunch of queues, and only want to change
one of them... you're kinda SOL.  If you figure out how to limit it to 
a single queue, by all means let me know. :)

-Aaron

On Tue, Feb 03, 2004 at 10:41:58AM -0600, Tim Wilson wrote:
> Hi everyone,
> 
> I've looked through the RT database and it appears that there's no table
> that contains the list of predetermined ticket status options (e.g., new,
> open, resolved, etc.) I'd like to add another one, "At repair," to indicate
> that a particular piece of equipment is in the shop. I haven't found any
> clues in the list archives either.
> 
> If it's not in the database, where should I add that?
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