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[Brian M Fennimore]

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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Todd
Chapman
Sent: Tuesday, February 03, 2004 1:36 PM
To: Aaron Turner
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Adding additional status option


I'm just sugggesting the the Ticket's status is Open, but
that for one queue you could have a sub-status that is more
specific.

However the code is there and you can do what you want...

-Todd

On Tue, Feb 03, 2004 at 11:01:13AM -0800, Aaron Turner wrote:
> Well that would suck for obvious reasons.  A tool like RT should
> adapt to the user's needs, not the other way around.  I understand
> that right now it doesn't support this, but that doesn't mean
> the custom work around is the "correct solution".
>
>
> On Tue, Feb 03, 2004 at 12:36:29PM -0500, Todd Chapman wrote:
> > It sounds like you should be using a custom field for the queue.
> >
> > -Todd
> >
> > On Tue, Feb 03, 2004 at 10:11:07AM -0800, Aaron Turner wrote:
> > > Hi Tim,
> > >
> > > I asked a simular question not long ago, didn't get an answer,
> > > but I can tell you what I do know.
> > >
> > > You're right that there's no table.  The different status's are listed
> > > in the Queue_Overlay.pm file.  You'll need to add it to either the
> > > @ACTIVE_STATUS or @INACTIVE_STATUS array's and add the appropriate
> > > comment line below (not sure why, just seems that way... if it doesn't
> > > make sense right now, it will when you edit the file.)
> > >
> > > The only problem I have is that changes here are global, not specific
> > > to one queue.  So if you have a bunch of queues, and only want to
change
> > > one of them... you're kinda SOL.  If you figure out how to limit it to
> > > a single queue, by all means let me know. :)
> > >
> > > -Aaron
> > >
> > > On Tue, Feb 03, 2004 at 10:41:58AM -0600, Tim Wilson wrote:
> > > > Hi everyone,
> > > >
> > > > I've looked through the RT database and it appears that there's no
table
> > > > that contains the list of predetermined ticket status options (e.g.,
new,
> > > > open, resolved, etc.) I'd like to add another one, "At repair," to
indicate
> > > > that a particular piece of equipment is in the shop. I haven't found
any
> > > > clues in the list archives either.
> > > >
> > > > If it's not in the database, where should I add that?
> >
> >
> >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.bestpractical.com
> > > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > >
> > > Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.bestpractical.com
> > http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
> --
> Aaron Turner  <aturner at netscreen.com>    work: 408-543-4025
> Sr. Security Engineer                    fax:  408-543-4078
> NetScreen Technologies, Inc
> All emails by me are PGP signed; a bad signature indicates a forgery.


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