[rt-users] Attachments > 1MB creates multiple tickets

Danie Marais danie.marais at attix5.com
Fri Feb 6 04:36:57 EST 2004


Hi,

Whenever someone sends a mail to RT which contains an attachment larger than
1MB it creates 10 tickets (or 10 entries on the current ticket).

What seems to happen is that the mail from sendmail goes into RT
successfully but for some reason sendmail thinks it has failed and then
sends it again (for a total of 10 times).  When I look in the sendmail queue
the error message is EX_TEMPFAIL.

Feb  6 11:09:06 xxx sendmail[24610]: i16711t6023958:
to="|/opt/rt3/bin/rt-mailgate --queue
support --action correspond --url http://localhost/", ctladdr=rt at xxx.xxx.xxx
(8/0), de
lay=02:08:04, xdelay=00:03:01, mailer=prog, pri=1822920, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

RT settings regarding attachments are:

Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);

Any ideas?

(RH9, RT3.0.8, Perl 5.8.1, http-2.0.47)

Thanks
Danie Marais




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