[rt-users] Re: Requester Groups

[Jason Grigsby]

On Feb 9, 2004, at 10:04 AM, seph wrote:

>> Is it possible to add someone to a group without making the user
>> privileged?
>
> That's what priviledged is defined to mean, "can be added to groups"

Ok, so you can't add a user to a group without making them privileged. 
Should customers be privileged then? It seems that privileged means 
more than just being able to access a group. It also means that the 
user can see the configuration menu and see all of the users and groups 
(not to mention, the approval menu and other options that a customer 
shouldn't see).

The RT Draft Manual says:

"Let this user be granted rights checkbox: This is unchecked by 
default. Check the box to make this a staff user."

This makes it sound like RT isn't intended to allow customers to be 
assigned to groups (if you can't assign them to groups without making 
the user privileged).

Is it common for people to use groups to organize customers within RT?

-Jason