[rt-users] Sub Queues

Michael S. Liebman m-liebman at northwestern.edu
Mon Feb 9 15:54:52 EST 2004


On Mon, Feb 09, 2004 at 06:35:47PM +0100, Cerion Armour-Brown wrote:
> Does anyone out there have any examples that would clarify how to set up / 
> maintain a multi-project system?

It is generally a bad idea to have queues, which are essentially
permanent objects, for a specific project. (If you listen to the
worshipers of project management theory, a project by definition is
time limited.) Tickets have a time related state (open or closed),
while queues just are (to be a little metaphysical about it).

Within the RT scheme, it is probably best to take advantage of ticket
links. Create a ticket for the project. Then create child or depends
on tickets for the different components of the project. You can even
go to the extreme of creating children tickets of the different
components for specific work packages, activities or tasks. You can
use custom fields to categorize your tickets in a queue to make
searching easier.

HTH,
Michael

-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"



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