[rt-users] Re: Bug?

[seph]

>   I created a ticket from my email account and it was my account in RT to
> solve the problem and for some reason RT didn't send out/back an email to
> the requestor tha the ticket was resolved. Is this by design, an unxpected
> behavior (i.e. a feature) or a bug? 

I'm sorry, I didn't follow all of that. Are you getting bitten by the
NotifyActor setting? As has been mentioned, about once a week, it's
the varible that controls whether or not RT sends mail to the person
initiating the change.

seph