[rt-users] howto stay logged in and force owner change?

[Stephan Uhlmann]

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Hello,

I use RT 3.0.8 on a SuSE 8.2 Linux system and have the following questions:

- - How can I achieve that users stay logged in until they explicitly log out?
There is a cookie set but it is only valid for the session. When you close the 
browser window, open it again and go to the RT then you have to login again.

- - How can I assign a ticket to somebody else without being the owner of the 
ticket? Let's say I'm a manager and a ticket is owned by one of my employees 
but I want to assign it to somebody else (and preferably automatically inform 
him by email). Currently I always get the error "You can only assign tickets 
that you own or that are unowned". I tested different permisson setting but 
even the super user is not able to do this.
I read in the FAQ (http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ) that 
there is the possibility to do a "Force owner change" via the bulk update (I 
guess that means the "Jumbo" update), but I didn't find that option there. 
The list archives hint that such an option existed but not anymore?

I hope somebody can answer my questions. Thank you.

Cheers,

Stephan
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