[rt-users] Questions

[Kris Boutilier]

I believe you're looking for
http://lists.fsck.com/pipermail/rt-users/2003-July/015650.html 

-----Original Message-----
From: Patrick Hurley [mailto:phurley at tacc.utexas.edu]
Sent: February 12, 2004 6:44 AM
To: Rick Ellis; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Questions

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> 3. Is it possible to prevent a ticket being closed unless someone
enters
> time in the Time worked field?

I know I just saw this on the mailing list somewhere in the past few
days when doing through the archives.  But I can't seem to come up with
a search that brings it up again.  Essentially, a few lines of perl code
were added to check the field, giving an error if the field wasn't
filled in.

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