[rt-users] RT-Crontab configuration

[asterr]

I have cronjobs like the following:

13 0 * * * /opt/RT/bin/rt-crontool --action RT::Action::EscalatePriority --search RT::Search::ActiveTicketsInQueue --search-arg changecontrol

Change the --search-arg argument to match the queue you want to escalate 
priorities for.  I do one cronjob per queue -- there may be a more efficient
way to do this.

-Aaron

On Tue, 17 Feb 2004, Duncan Pickard wrote:

> OK-
>     I was trying to figure out why the priority of my tickets was not going
> up.  So I poked arround and found the rt-crontool file.  AH-HA!  I need to
> set up a cron job somewhere to do this.  However, rt-crontool does not
> appear to be documented anywhere.  I eventualy found ./rtcrontool --help,
> but that was not very enlightening.  I am looking to have the priority of my
> tickets move from their origina priority at creation, twards their final
> priority at due date.  I am guessing I will need to set up a dummy user (rt3
> perhaps) who is a member of the group rt, and have the rt-crontool executed
> at regular intervals, what I can't figure out are what options I would use
> for rt-crontool.  Any ideas?
> 
>                                                                             
>                - D. Pickard
> 
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