[rt-users] Problems running RT3.0.9 under RH9

[HAM MI-IH / Torsten Brumm]

Hi @All,

today we set up a new RT3.0.9 under Redhat 9. We used the following options:

1. httpd-2.0.40-21.9 (from redhat / rpm)
2. speedycgi-apache2-2.22-1 (rpm install)
3. speedycgi-2.22-1 (rpm install)

We have configured rt with the following options:

configure --with-db-rt-pass=password --with-web-user=apache --with-web-group
=apache

and have done the test: perl
sbin/rt-test-dependencies --with-MYSQL --with-SPEEDYCGI

after that, we installed it with perl
sbin/rt-test-dependencies --with-MYSQL --with-SPEEDYCGI --install

Output:

perl:
        5.8.0...found
SPEEDYCGI dependencies:
        CGI 2.92...found
        CGI::SpeedyCGI ...found
MASON dependencies:
        Params::Validate 0.02...found
        Cache::Cache ...found
        Exception::Class ...found
        HTML::Mason 1.16...found
        MLDBM ...found
        Errno ...found
        FreezeThaw ...found
        Digest::MD5 2.27...found
        CGI::Cookie 1.20...found
        Storable 2.08...found
        Apache::Session 1.53...found
MAILGATE dependencies:
        HTML::TreeBuilder ...found
        HTML::FormatText ...found
        Getopt::Long ...found
        LWP::UserAgent ...found
CLI dependencies:
        Getopt::Long 2.24...found
CORE dependencies:
        Digest::MD5 2.27...found
        DBI 1.37...found
        Test::Inline ...found
        Class::ReturnValue 0.40...found
        DBIx::SearchBuilder 0.97...found
        Text::Template ...found
        File::Spec 0.8...found
        HTML::Entities ...found
        Net::Domain ...found
        Log::Dispatch 2.0...found
        Locale::Maketext 1.06...found
        Locale::Maketext::Lexicon 0.32...found
        Locale::Maketext::Fuzzy ...found
        MIME::Entity 5.108...found
        Mail::Mailer 1.57...found
        Net::SMTP ...found
        Text::Wrapper ...found
        Time::ParseDate ...found
        File::Temp ...found
        Term::ReadKey ...found
        Text::Autoformat ...found
        Text::Quoted 1.3...found
        Scalar::Util ...found
DEV dependencies:
        Regexp::Common ...found
        Time::HiRes ...found
        Test::Inline ...found
        WWW::Mechanize ...found
MYSQL dependencies:
        DBD::mysql 2.1018...found


OK, not all of this Modules are installed automatically, some Modules we
must install by hand with force install in cpan shell (Apache::Session 1.53)

Our httpd.conf looks like:

--cut--
LoadModule speedycgi_module /usr/lib/httpd/modules/mod_speedycgi.so
AddHandler speedycgi-script .scgi
NameVirtualHost *
<VirtualHost *>
        ServerName ticket-new.int.kn
        ServerAdmin support at company.com
        DocumentRoot /opt/rt3/share/html
        AddDefaultCharset UTF-8
        ScriptAlias /rt3/ "/opt/rt3/bin/mason_handler.scgi"
        Alias /rt3/ "/opt/rt3/bin/mason_handler.scgi"
        Alias /bin/ "/opt/rt3/bin/"
        Alias /error/ "/var/www/"
        <Location /bin>
                SetHandler speedycgi-script
                Options +ExecCGI
                Action text/html /bin/mason_handler.scgi
        </Location>
        Action text/html "/bin/mason_handler.scgi"
</VirtualHost>
--cut--

So far, no problem, we installed the RT and the Database and we connect to
RT, all fine. After this we started testing RT3, but if we creat a ticket
with an attachment, we are not able to open this attached file from the
ticket. We get the following error message in the logs:

/var/log/httpd/error.log:

[Thu Feb 19 18:09:32 2004] [error] [client 10.x.x.x] File does not exist:
/opt/rt3/share/html/Ticket/Attachment/22, referer:
http://ticket-new.int.kn/Ticket/Display.html?id=3
[Thu Feb 19 18:09:32 2004] [error] [client 10.x.x.x] (2)No such file or
directory: cannot access type map file: /var/www/HTTP_NOT_FOUND.html.var,
referer: http://ticket-new.int.kn/Ticket/Display.html?id=3

and in the webbrowser:

Not Found
The requested URL /Ticket/Attachment/22/55/rtfm-2.0-manual-v1.0.pdf was not
found on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an
ErrorDocument to handle the request.


----------------------------------------------------------------------------
----

Apache/2.0.40 Server at ticket-new.int.kn Port 80

--cut--

Does anyone have a idea whats going wrong??

Thanks for the support.

Torsten Brumm