[rt-users] Queue escalation chaos

[Mike Husband]

I wrote a wrapper script which specifies which queues to escalate.

Someone else on the list uses one cron job per queue.


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Leon
> Sonntag
> Sent: Friday, 20 February 2004 7:28 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Queue escalation chaos
> 
> 
> I'm in the process of setting up Queue escalation on my RT 
> system using the 
> rt-crontool script.  Right now I am running it on one queue.  
> Eventually, I 
> will be applying it to all queues though.
> 
> My question is can multiple queues be escalated at the same 
> time?  I will 
> be doing this with a cron job.  I am concerned that the MYSQL 
> backend (and 
> therefore RT) will get confused.
> 
> 
> Most anything is easy after you've done it successfully a few times
> 
> Leon Sonntag
> Innovative Web Applications
> leon at iwa-solutions dot com 
>