[rt-users] open tickets count with restricted users, bug?

Jesse Vincent jesse at bestpractical.com
Tue Feb 24 17:38:40 EST 2004


On Feb 24, 2004, at 5:23 PM, Christophe Berger wrote:

> Hello,
>
> I set a client group which has only acces to tickets is made, but when 
> somebody of this group logs on he sees the total ticket count per 
> queue on the welcome page.
> Is this a bug or did I do somethinh wrong?
> Is it a patch? if not, i'll correct it...

So, the problem is that to apply ACLs, it's about 10x the computational 
intensity of getting raw counts.

I'd love to see a solution that doesn't totally kill performance, though

	Best
	Jesse

> Thanks
>
> -- 
> Christophe Berger | chris at berger.cx | http://chris.berger.cx
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>
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