[rt-users] Queue Watcher help needed

Cerion Armour-Brown cerion at terpsichore.ws
Thu Feb 26 05:26:38 EST 2004


On Thursday 26 February 2004 09:04, Leon Dippenaar wrote:
> Can someone please let me know how to setup a single user to get all
> correspondence regarding a certain queue

Three things to do:
1) Set user rights for the queue (or globally) - at least Watch or 
WatchAsAdminCc
2) Add user as queue watcher
3) Set up scrips (global, or per queue), or check they exist, to notify the 
watcher
 - e.g. "On Correspond Notify AdminCcs with template Admin Correspondence"
hth,
Cerion




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