[rt-users] Finding 80 tickets; displaying only 10

[Joseph Spenner]

Could it be that the tickets that are not shown are
'dead' ?

--- Jesse Vincent <jesse at bestpractical.com> wrote:
> 
> On Feb 28, 2004, at 7:27 AM, Benjamin Boksa wrote:
> 
> > -----BEGIN PGP SIGNED MESSAGE-----
> > Hash: SHA1
> >
> > Sorry to jump on that train (<- can I say that in
> english? translated 
> > it from german), but it seems as if the problem
> still persists with RT 
> > 3.0.9, whit all necessary Modules installed.
> 
> In English, we use "Bandwagon".
> 
> >
> > Here is what I experience:
> >
> > Case 1:
> > Current search criteria
> > Subject LIKE VIRUS
> > Queue = general
> >
> > gives me "Found 64 tickets" but no tickets are
> displayed.
> >
> > Case 2:
> > Current search criteria
> > Subject LIKE VIRUS
> >
> > gives me "Found 64 tickets" and 50 tickets are
> displayed, all of them 
> > in the cue general.
> >
> > This seems quite strange to me.
> >
> > I have made two "PDF-Prints" of the pages as
> described above, which 
> > can be found at
> http://www.boksa.de/tmp/case{1,2}.pdf
> >
> > If you need further information or want me to do
> anything to make the 
> > problem clearer just let me know.
> >
> 
> Can you capture the SQL of the SELECT queries that
> go off to find those 
> tickets?
> 
> 
> > Regards,
> >
> > Benne
> >
> >
> > Am Freitag, 27.02.04, um 23:35 Uhr (Europe/Paris)
> schrieb Jesse 
> > Vincent:
> >
> >> Likely, it's finding a lot of deleted tickets.
> Try upgrading to RT 
> >> 3.0.9, which has fixed that bug.
> >> On Feb 27, 2004, at 5:27 PM, Fran Fabrizio wrote:
> >>
> >>>
> >>> Just started seeing some strange behavior from
> our RT install...
> >>>
> >>> If I do a search for tickets owned by Nobody
> that are not resolved 
> >>> and not rejected, it says:
> >>>
> >>> Found 88 tickets
> >>>
> >>> but it only displays 6 on the first page, though
> it says "1-50 
> >>> shown" and if I click Next Page, it shows me 8
> and says "50-99 
> >>> shown", and that's the last page.
> >>>
> >>> Has my database gotten out of sync?  I've done
> no customization 
> >>> besides templates and scrips for individual
> queues.
> >>>
> >>> -- 
> >>>
> >>> Fran Fabrizio
> >>> Senior Systems Analyst
> >>> Department of Computer and Information Sciences
> >>> University of Alabama - Birmingham
> >>> fran at cis.uab.edu
> >>> (205) 934-0653
> >>>
> >>> _______________________________________________
> >>> rt-users mailing list
> >>> rt-users at lists.bestpractical.com
> >>>
>
http://lists.bestpractical.com/mailman/listinfo/rt-users
> >>>
> >>> Have you read the FAQ? The RT FAQ Manager lives
> at 
> >>> http://fsck.com/rtfm
> >>>
> >>
>
<PGP.sig>_______________________________________________
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> >> rt-users at lists.bestpractical.com
> >>
>
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> >>
> >> Have you read the FAQ? The RT FAQ Manager lives
> at 
> >> http://fsck.com/rtfm
> >>
> > - --
> > Benjamin Boksa
> >
> > b.boksa at sidebysite.de
> > PGP: http://www.sidebysite.de/pgp/b.boksa.asc
> >
> > side by site GmbH & Co. KG
> > Druckgestaltung & Webdesign
> >
> > Barbarastr. 3-9 (Block 6)
> > D-50735 Koeln
> >
> > Fon: +49 221 2790964
> > Fax: +49 221 2790965
> >
> > http://www.sidebysite.de/
> > -----BEGIN PGP SIGNATURE-----
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> >
> >
>
iD8DBQFAQIlJR5U9XkJXZKwRAl5zAJ9JSPYbmU8XXuFLeNZAWiaFQaNSLQCeKb1f
> > sj+Mr8HQst7sPcVxBX8Bp/k=
> > =HM7e
> > -----END PGP SIGNATURE-----
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.bestpractical.com
> >
>
http://lists.bestpractical.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm
> >
> 

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> 
> Have you read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm
> 


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