[rt-users] Can't find in docs: how users check ticket status?

[Ruslan U. Zakirov]

Michael Marziani wrote:
> Ok, I am attempting to log into the self-service as an unprivileged
> (autocreated) user, but it will not allow this without a password.  Is there
> a default password set up for autocreated users?  Thanks!
They have '*NO-PASSWORD*' value by default(in DB) and it will never 
match any.

		Best regards. Ruslan.
> 
> -Michael
> 
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru]
> Sent: Monday, January 05, 2004 10:19 AM
> To: Michael Marziani
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Can't find in docs: how users check ticket
> status?
> 
> 
> Michael Marziani wrote:
> 
>>I'm sure I just missed something, but I've scanned the documents for this
>>information and have not found it:
>>
>>Is there a method for [unprivileged] users to obtain current ticket status
>>and perhaps retrieve the ticket history?
> 
> 
> SelfService
> 1) '/SelfService' in URL.
> 2) Or setup password for email created user and log under this account
> into RT WebUI.
> Are you looking for something like this?
> 
> Mail notifications.
> 1) Create scrip that notifies requestors about status changes.
> 
> 		Best Regards. Ruslan.
> 
>>Thanks!
>>
>>-Michael
>>
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> 
> 
> 
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