[rt-users] Re: Dealing with ex-employees

[Damian Gerow]

Thus spake Jesse Vincent (jesse at bestpractical.com) [07/01/04 14:58]:
> > That's the problem we're trying to solve -- what happens with all their old
> > tickets?  We don't want the notifications going to them (the blanked e-mail
> > address works for that, and also avoids some problems with just fully
> > disabling access to RT for that user), but re-assigning tickets is something
> > we'd like to avoid.  It and the custom Scrip action are the best options so
> > far, just wondering if there's anything else we can do.
> 
> I think a custom scrip-action to Notify the owner if they're a
> privileged user with an email address, otherwise flip the owner to
> nobody and notify all adminccs is the "Right" answer.

Okay, those were the two we were thinking of.  We'll figure out what to do
internally now.  Thanks for the tip on the blank e-mail address!