[rt-users] Ability to hide comments in the ticket

[Tim Wilson]

On 1/8/04 12:10 PM, "Ben Bush" <ben at vintela.com> wrote:

> Is there a way for me to add comments to a ticket that other priviliged
> users can see but that the requestor can not see? I find it common to
> want to document information on a per ticket basis that we may not want
> to communicate to the person that has opened the ticket.

You're describing the default behavior for comments. "Reply" sends the
message to the requester. "Comment" stays private.

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270