[rt-users] Cannot search/sort on Custom Field ?

[Chris Shenton]

I've been using RT-3.0.6 for a while.  I'm trying to add our
developers and users to it so they can add tickets about the new mail
service we're deploying.  They've asked for a way to track Client
versus Server problems, with separate ways of tracking the several
different mail clients out there.

Rather than create separate queues for each client (and server
service) I've created a Custom Field called "ProblemType" and made it
a single-choice.  Haven't done this before but it seems very nice: the
user makes a selection from the list when they create a new ticket,
and you can see it when you view the ticket.

What I can't figure out how to do, however, is let users search or
sort based on this new ProblemType field.  If I use New Search, it
gives me the built-in fields to search on but there's no place for me
to select a match on the custom ProblemType I've created.

Am I doing something wrong? 

Is there a way to fix this?

Would creating separate Queues be a better way to do this?

Thanks.