[rt-users] How do you use Queues?

[Bret Martin]

On Fri, 09 Jul 2004 19:07:52 +0200 Jan Algermissen wrote:
> I am successfully doing this:
> 
> - use queues for categorizing tickets
> - use ownership for responsibility control
> - use groups for access control

The latter two are clear.  By "categorizing", do you mean by type of 
work?  If you have a chance, can you give some examples?

--Bret