[rt-users] Dynamic Template selection from a UserDefined scrip

[Ruslan U. Zakirov]

Andre Sachs wrote:
> Hi,
> 
> I am trying to get a scrip to dynamically select a template,
> based on the value of a custom field. I have created a custom
> field called test (populated with the value test) and a template with
> the same name.
> 
> It seems to execute properly but the template is not used to mail
> a response (even though use of an RT::Logger confirms that it is
> being loaded).
> 
> Any ideas would be greatly appreciated.
RT doesn't support stacked scrips, but notifications are handled by 
ScripAction too.

http://wiki.bestpractical.com/index.cgi?ChooseTemplateByUserLang

> 
> Regards
>   Andre Sachs
> 
> 
> This is what my scrip looks like:
> 
> Condition: UserDefined
> Custom Condition:
> 	return 1; # test installation
> 
> Action: UserDefined
> Custom action preparation code:
> 
> 	my $template_name = $self->TicketObj->FirstCustomFieldValue("test");
> 	my $template = new RT::Template($RT::SystemUser);
> 	$template->LoadGlobalTemplate($template_name);
> 	$self->{'TemplateObj'} = $template;
> 
> 	return 1;
> 
> Custom action cleanup code:
> 	return 1;
> 
> Stage: TransactionCreate
> Template: Global: Blank
> 
> --
> Andre Sachs
> Software Developer
> Clue Consulting
> 
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