[rt-users] closing tickets via email

[CJ Kucera]

Joseph Spenner wrote:
> I use RT 2.0.15 and would like to have the ability to
> close a ticket via email.  So, if the body of the

I set up ours so that it's controllable via headers:
RTC-Set-Owner: whoever
RTC-Set-Status: resolved

You use scrips to do it.  Set one to "On Correspond" and then:

Action preparation:

1;

Action cleanup:

my $header = 'RTC-Set-Owner';
if ($self->TransactionObj->Attachments->First->GetHeader($header) ne '')
{
	$self->TicketObj->SetOwner($self->TransactionObj->Attachments->First->GetHeader($header));
}
$header = 'RTC-Set-Status';
if ($self->TransactionObj->Attachments->First->GetHeader($header) ne '')
{
	$self->TicketObj->SetStatus($self->TransactionObj->Attachments->First->GetHeader($header));
}
1;

etc...  There's probably a cleaner way to do it, but there you go.

-CJ

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