[rt-users] Help with scrip's with ticket history...

[Ben Bush]

I am very interested in being able to do this with a Scrip as well. We 
have Tier 1 guys working on the ticket and then they decide that they 
need to reassign this ticket to a tier 2 guy. When this change of 
ownership happens, I need to send the new owner the ticket information 
in an email so that they can immediately know what is going on without 
hvaing to visit the web interface. I did not see any replies to this 
email and was looking for an answer as well.

Thanks,

Ben Bush

Jonathan Chen wrote:

> 
>I've looked on wiki.bestpractical.com and can't any information on how to show if possible the last 5 content on a ticket history when its assigned to an owner or the owner escalated the ticket to another person.
>
>I know my users on their 1st time would like all or part (would like to know how to do both if possible) of the ticket history when they see a ticket assigned to them.   Then the last thing they have to do is close the ticket by going to the web.    Tried to look in rt3/local/html/ dir for clues and I no clue or confused as to how the history ticket is assembled. 
> 
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