[rt-users] Using NickName instead of Real name in replys

Randy randy at unitnet.com
Sat Jul 17 19:25:12 EDT 2004


Hello
 
I am trying to change so when one of you support people respond to a ticket,

 
so in the email instead of 
Real Name via RT
 
I would like
 
NicK Name via RT
 
i looked in the "Default transaction template". It does not appear that it
is in there
 
Can some one please point me into the right direction. 
 
BTW, is there a searchable archive of these emails? If found one archive but
they were not searchable
 
Thanks
randy
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040717/6bb24068/attachment.htm>


More information about the rt-users mailing list