[rt-users] RT 3.2.1 & RTFM 2.0.4 Failure during ticket display.

[Jesse Vincent]

On Thu, Jul 22, 2004 at 01:23:56PM -0500, Kent wrote:
> On Thu, 22 Jul 2004 12:47:47 -0400, Jesse Vincent
> <jesse at bestpractical.com> wrote:
> > 
> > 
> > 
> > On Thu, Jul 22, 2004 at 11:00:18AM -0500, Kent wrote:
> > > Apache 1.3/FastCGI/Perl 5.8.3/Solaris 9/RT 3.2.1/RTFM 2.0.4
> > > Just upgraded from RT 3.2.0 / RTFM 2.0.3.
> > 
> > And this was known to _not_ be a problem with RT 3.2.0/RTFM 2.0.3?
> 
> RT 3.2.0/RTFM 2.0.3 did not have this problem.
> 
> > 
> > > I did move my old RT3 directory out of the way then did the install for 3.2.1.
> > > After that I did the install for RTFM 2.0.4. No errors were noted and
> > > I do have all the required perl modules include the extra 3 that RTFM
> > > asks for.
> > >
> > > P.S. HTML::Format does not appear to exist on CPAN per RTFM's README.
> > > However HTML::Formatter does exist and appears to be the same module.
> > >
> > > When trying to look at a ticket display that has linked RTFM documents
> > > in the comments one of them blows up with the error below. Some of the
> > > other RTFM doc's appear properly in the ticket before the error is
> > > noted.
> > 
> > Can you alter sub ParseURI in /usr/local/rt3/lib/RT/URI/fsck_com_rtfm.pm
> > to log the URI it's being called with?
> 
> 
> Yes, here is the URI
> 
> [Thu Jul 22 18:19:47 2004] [warning]: Called URI was:
> fsck.com-rtfm://Onvoy/article/1
> (/usr/local/rt3/lib/RT/URI/fsck_com_rtfm.pm:115)

And do you have an article 1? Is your $Organization set  to 'Onvoy'? 
What do _valid_ links look like?



--