[rt-users] Can't call method "Parse" when sending email ...SendEmail.pm && rt-crontool

["Möhrle, Martin"]

Hello out there,
I have some trouble with receiving mail with rt 3.0.11. rt is set up and running, sends and receives mails. The crontool works finde for escalation. Now I´m trying to use it to send notification to owner of ticket if his/her tickets exceed their final prio:
 
"rt-crontool \
    --search RT::Search::ActiveTicketsInQueue --search-arg 'General' \
    --condition RT::Condition::PriorityExceeds --condition-arg '10'  \
    --action RT::Action::Notify --action-arg 'Owner' --verbose"
 
The given Error message is: 
"[crit]: Can't call method "Parse" on an undefined value at /usr/share/request-tracker3/lib/RT/Action/SendEmail.pm line 210.
 (/usr/share/request-tracker3/lib/RT.pm:257)
2: Condition trifft zu..."
 
in system.log:
"No template object handed to RT::Action::Notify=HASH(0x8f91788)  (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:197)  
No transaction object handed to RT::Action::Notify=HASH(0x8f91788)  (/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:201)  
Can't call method "Parse" on an undefined value at /usr/share/request-tracker3/lib/RT/Action/SendEmail.pm line 210.  (/usr/share/request-tracker3/lib/RT.pm:257)"
 
rt is insalled on debian, apache 1.3.x, mysql, perl 5.8x. does anybody have a hint for me what i have been doing wrong? or ist there a faq for the rt-crontool.
 
thanks in advance
martin
 
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