[rt-users] SelfService Help

[Ruslan U. Zakirov]

http://wiki.bestpractical.com/index.cgi?SelfService
or use direct URL to look at it
http://your.rt.com/path/to/rt/SelfService


Ben Fineman wrote:
> Good afternoon,
> 
> We are in the process of rolling out RT for our organization, and I had a
> couple of questions. We would like to restrict access to limit SPAM
> (although I know the SpamAssassin can run on top of it too) in the following
> way: internal users would have non-staff accounts that would allow them to
> email in and open tickets that way. External requestors (ie, those with
> emails not set up as users) would need to submit requests using a web form.
> It is setting up this form that I need help with. I have read that there
> exists something called SelfService which might help me with this, but I'm
> unsure how to set it up. Could someone point me in the right direction?
> 
> Apologies if this has been covered; I can't get any search results from the
> archive.
> 
> Thanks,
> Ben
> 
> /*-----------------------
> Benjamin J. Fineman
> System Administrator
> Internet2
>  
> 3025 Boardwalk, Suite 200
> Ann Arbor, MI 48108
>  
> bfineman at internet2.edu
> http://www.internet2.edu
>  
> 734.352.4975 (voice)
> 734.709.5694 (mobile)
> 734.913.4255 (fax)
> -----------------------*/
> 
> 
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