[rt-users] Include automaticaly on ticket reply Name-fonction-phone number

[Sivan DERAY]

Hi, 
 
What should i include on Models so to have the following scenario :
 
When a user take a ticket and reply to a customer, it would be great if
depending on the user connected, his name, fonction, phone number etc
... could be added automaticaly on the email.
 
any idea on field to use ?
 
thanks a lot !
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