[rt-users] FW: Odd Problem - Cannot view users from configuration...

[Susan Keaney]

I haven't seen a response so I figured I'd resend this.  Any thoughts at
also?  I also upgraded MySQL from 4.0.16 to 4.0.20 and that did not
help.  Another piece of info is that if I create a new group and go to
members (or view members of an existing group), no users are listed to
add.

 

Thanks,

Susan.

  _____  

From: Susan Keaney 
Sent: Wednesday, July 28, 2004 4:35 PM
To: 'rt-users at lists.bestpractical.com'
Subject: Odd Problem - Cannot view users from configuration...

 

I am having an odd problem where I am unable to view any users within rt
from the configuration panel.  I just upgraded RT from 3.0.7 to 3.2.1
and the problem remained.  What happens is I try to go to Configuration
-> Users -> Select User.  This brings up the search page.  No matter
what I put in the search box, no users are returned.  I am still able to
log in, though, so I know at least my account still exists.  Also, I
created a new user and I am able to log in as this new user.  The
problem began after the machine crashed and we had to fsck a number of
the partitions.  I'm not sure where to even begin looking for the
problem though.  Any thoughts?

 

Thanks,

Susan M. Keaney

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20040730/d6066a6f/attachment.htm>