[rt-users] Question/Problem with Scrips/Templates

[ann at drop.2organize.com]

It's bad form to reply to one's own mails, I know, but I have found the
problem (posting a question is a sure trigger to finding the answer!).

For the curious, it had to do with the fact that the person who performs
the action isn't mailed.  Since I was adding the comment, I wasn't receiving
the mail.  My guess is that this is the undocumented (at least in Appendix
3) difference between Autoreply and Notify.  Adding another person to the
requestor list therefore fixed the 'problem'.

- Ann

I wrote:

> Hello,
>
> I imagine this has been answered before, but as the archives are offline
> please forgive me for asking it again.
>
> I have just started playing around with making a Scrip to send a template.
> With the Scrip 'On Comment, Autoreply To Requestors with Template welcome',
> I, the requestor, receive the expected email.  If I change the Script to
> 'On Comment, Notify Requestors with Template welcome', the mail is not
> received.
>
> Reading Appendix 3 in the draft (April 13, 2003) documentation I see that
> notify requestors ought to email the ticket's requestor.
>
> Am I doing something wrong, or is this a bug?  A configuration issue?
> The template is obviously not the problem, since it can be sent.
>
> The relevant log entries are (removed some identifying information):
>
>    #1317/10186 - Scrip 17 on comment, welcome requestors (/opt/rtdev-3.0.9/lib/RT/Action/SendEmail.pm:92)
>    No recipients found. Not sending.  (/opt/rtdev-3.0.9/lib/RT/Action/SendEmail.pm:257)
>
> However, this doesn't make much sense to me, as I assume the recipients
> for 'notify requestors' are the same as the recipients for 'autoreply
> to requestors'.
>
> Any help would be appreciated.
>
> Thanks,
> A